Songstay / Support
Need a hand?
Found a bug, have a question or thought of something Songstay should do? We’d love to hear from you.
Open Menu → Send feedback in the app, or email liorzisman@gmail.com with [Songstay][Support] in the subject.
For bugs, tell us what happened and what you expected. Your iPhone model, iOS version and Songstay version help too. Screenshots are welcome by email—just remove personal information first.
Didn’t receive a sign-in code?
Check your email address and spam folder. If you already requested a code, tap Continue to return to the code screen. You can request another when the resend timer ends. Use the most recent code received.
Never share your verification code with anyone, including support.
Already purchased?
Choose Restore purchases in Settings → App access or on the access drawer. Use the same Apple Account that made the purchase and make sure you’re online.
Your Songstay cloud account and your Apple purchase account are separate.
Moving to a new phone?
Check that your latest cloud backup has saved on the old device. On the new phone, sign into the same Songstay account and choose Restore backup.
Restoring replaces the collection and history currently on that device. Restore purchased access separately through Apple if needed.
Want to delete your account?
Go to Settings → Delete account. If your trial has expired, use Account in the access drawer and sign in if needed.
You can delete your cloud account and backup, and optionally clear your collection and history on the device. This doesn’t cancel or refund an Apple purchase.
Want to turn off analytics?
Go to Settings → Usage analytics and switch it off.
Need a refund?
Visit Apple’s refund service.